FAQ

General
  • What is Nurture Life?

    Nurture Life is a subscription service that prepares fresh, wholesome, organic, ready-to-eat meals for babies, toddlers and kids and delivers them weekly, straight to your door.

  • How does Nurture Life work?

    Sign in and provide your kids’ ages and dietary preferences and our culinary team starts cooking up your weekly menu. Go with our Chef’s Choice menu or select your meals from our Seasonal and Favorites menus. Menus change weekly so that your kids can experience a variety of tastes to expand their palates. You can change your meals or skip weeks as long as it’s before the order cutoff day and time. A week’s worth of meals are delivered straight to your door in an insulated box to maintain freshness. If you’re not home when they’re delivered, meals stay chilled until you can put them in the refrigerator later that day. All our meals are made-to-order and arrive cold but never frozen. All meal labels include consume by dates. Meals are delivered ready-to-eat. When your kids are ready, just warm in your microwave or oven and serve. Meals include warming instructions and all meal labels include full ingredient lists.

Getting Started
  • Does Nurture Life work for picky eaters?

    Many of our customers have children who they consider picky eaters. Nurture Life is a great way to expose picky and selective eaters to new tastes to help expand their palates. If your child is a picky eater, we suggest starting with selections from our Favorites menu, which are our healthy versions of classic kids favorites. Then, we suggest gradually incorporating our seasonal meals to expose your child to a wider variety of flavors. We have worked with our pediatric dietician to specifically develop some strategies and meals for picky eaters. Here is a link to some more information.

  • How do I sign up?

    Start by entering your zip code to confirm that we deliver to your area. If we do, you’ll be prompted to tell us about your kids’ ages and dietary preferences and proceed through the sign up process. If we are not delivering to your area yet, please enter your email address and we’ll let you know as soon as we are.

Subscription
  • How can I change or add meals on a mobile device?

    Sign in to your account and follow the steps below.

    • Click View / Edit next to the week you want to change.

    • To change or add meals, scroll to the bottom of your child’s meal selection and click Change or Add Meals.

    • Click – or + to change meals. Click the shopping cart after you have modified your meals.

    • Confirm your changes by clicking the Confirm Changes button at the bottom of the page.

  • Can I add meals for any age?

    Yes! You can add meals from any age to your week’s order. Here’s how:

    • Go to My Meals and click on the week’s meals you’d like to add to your current order.

    • Click the Change/Add button under Meals for Any Age.

     

    • Click on the + under the category of meals you’d like to select from. Click on the + again to add it to your week’s meals.

    • After you’ve finished adding meals, click Confirm Add Ons to complete your order. You should see a Success pop-up after confirming. Click OK to return to your week’s order page.

  • How do I cancel my Nurture Life subscription?

    Subscriptions can be canceled by contacting customer experience at support@nurturelife.com and/or 877.988.8851.

     

    You can re-subscribe at any time by signing in with your email address and password.

  • How do I view my current and past orders?

    Sign in to your account and go to My Meals. From there you can view Upcoming Meals and Your Past Orders. Click on “View / Edit” to review Upcoming Meals. Click on “View Order” to view Past Orders.

  • What is the weekly cutoff date and time to change my meals or skip a week?

    The deadline to change your meals or skip a week is dependent on your delivery day. In your account, from the My Meals page, if you click on a week you will see the order cutoff date and time in the upper right hand side of your screen. You will also receive a reminder email three days prior to the order cutoff date and time each week reminding you to make changes or skip a week.

  • How can I change or add meals on your website?

    In case your child is ready to branch out from our Chef’s Choice menu, here’s how you can easily change your meals in just a few clicks for no additional cost. Sign in to your account and follow the steps below.

    • Click View / Edit next to the week you want to change. NurtureLife Change Meals
    • Click Change / Add for the child you want to change.NurtureLife change meals
    • Click – or x to remove meals. Click + to add meals. NurtureLife Change
    • Confirm your changes by clicking the Confirm Changes button at the bottom of the screen. View/Change Meals Step 4
  • Can I skip a week or put my subscription on pause?

    Absolutely! Simply sign in to your account and go to My Meals. Select the week of Upcoming Meals that you’d like to skip and click on “Skip This Week.” If you have a Nurture Life subscription for more than one kid you can skip a week for just one kid. The deadline to skip a week is your weekly order cutoff date and time, which can be found in the upper right hand corner of your screen on all Upcoming Meals pages. To put your subscription on pause, please contact us at support@nurturelife.com and/or 877.988.8851.

  • What is the minimum plan?

    The minimum plan for Baby Stages 1, 2 and 3 is 8 meals per week. The minimum plan for Toddlers and Kids is 5 meals per week. Meals can be used interchangeably for lunch and/or dinner.

Shipping and Delivery
  • Are the ice packs recyclable?

    All of our packaging is recyclable except for the ice packs. The sleeve of the ice pack is recyclable but the interior gel is not. To dispose of the ice packs, please cut the sleeve and dispose of the interior gel in the trash and recycle the sleeve. If you do not wish to dispose of the ice packs, they can also be reused.

  • Will my food stay fresh in transit?

    To keep your meals cold and fresh throughout their journey to your door, we use a thermal liner made of 100% recycled material and pack each box with non-toxic, non-hazardous gel packs. All meals are designed to stay at or below 41 degrees until 10pm on the day of their arrival. As our meals are perishable, please place them in the refrigerator as soon as you receive them to ensure maximum freshness.

  • What if I’m not home to receive my delivery?

    If you aren’t home to receive your delivery, our shipping provider will generally leave your package at your doorstep, with a doorman or in a packaging room, as applicable. Since our meals are packaged to remain cold for a minimum of 48 hours, they should remain cold and fresh until you return home and can place them in the refrigerator later that day.

     
    If you have special delivery instructions, such as “leave our box with the doorman,” please let us know by updating your delivery instructions. Sign in to your account, click on the Account Settings tab, scroll down to the Shipping Info section, click on the “Edit Info” button then enter in your Delivery Instructions.

  • How do I update my address?

    You can update your default address or add a new address by going to your Account Settings and selecting “Edit Info” under Shipping Info. If you have special delivery instructions, such as “leave our box with the doorman,” please let us know in the Delivery Instructions field.

  • When will my order arrive?

    Your order should arrive on the scheduled delivery day before 9pm. You will also receive an email notification with tracking information once your order has shipped.

     

Our Food
  • Are your meals shipped frozen?

    All of our meals are shipped cold on purpose, but never frozen. Once your meals are prepared and cooked, they are immediately cooled and sealed using modified atmosphere packaging (MAP), which removes the oxygen and replaces it with inert gasses to ensure meals stay fresh for as long as possible. Once your meals arrive, they stay fresh for seven days in the refrigerator. All meal labels include consume by dates.

  • Do you offer vegan meals?

    We do offer vegan options. All vegan meals are tagged with a VN on our subscription site. We are currently pretty limited regarding the amount of vegan options on our menu but are hoping to expand these offerings in the future.

  • Are Nurture Life meals safe to consume past their consume by date?

    All our meals are perishable and must be refrigerated immediately. Meals should not be consumed past their consume by date.

  • How long can I keep a Nurture Life meal in the refrigerator?

    Our meals stay fresh in the refrigerator for up to 7 days. All our meals include consume by dates on the labels.

  • Are your containers microwave and/or oven safe? How do I prepare my meals?

    For our baby meals, our puree jars and lids are not microwave and oven safe. If you are planning to heat, please transfer the purees to a heat-safe container for warming. Refer to the label on your puree jar for safe handling instructions.
    For our toddler and kids meals, trays are microwavable and oven safe. Please remove the seal prior to heating. Refer to the label on your meal for safe handling instructions.

  • Who creates Nurture Life recipes?

    All of our meals are created by our team of chefs in collaboration with our pediatric dietitian. All of our recipes are created to meet the changing nutritional needs of growing kids while introducing them to new flavors and textures.

  • Are your ingredients organic?

    All of our ingredients are organic whenever possible. We take great effort to partner with farmers and purveyors that provide organic ingredients. All of our meats are all-natural, antibiotic-free, no growth-enhancing drugs and vegetable-fed, we use fresh caught and sustainably farmed seafood, we source smart, soil-enriching farming practices, ancient, heirloom and whole grains and our produce is fresh, seasonal and hand-packed.

  • Do you offer gluten-free options?

    We do offer gluten-free options. Gluten-free meals are also tagged with a GF on our subscription site. Please note, while our gluten-free recipes are completely gluten-free, all of our ingredients are processed in the same facility, so if your child has a severe gluten allergy, Nurture Life may not be the right option for you. Please contact us if you have any questions about your specific needs.

  • Do you offer vegetarian options?

    Yes and you can set your child’s dietary preferences to Veggie only. Update your child’s dietary preferences at any time by going to your Subscription Settings and changing their Dietary Preference. Additionally, vegetarian meals are tagged with a V. Click on any Meal Details to see full ingredient lists. All of our meal labeling also includes full ingredient lists.

  • What if my child has a food allergy?

    We recommend that you closely review meal descriptions and ingredients if your child has a food allergy. Within our subscription site, all meals include full ingredient lists. All of our meal labeling also includes full ingredient lists.

     

    Please note that all of our meals are made in a facility free of peanuts, tree nuts and shellfish. The facility does contain dairy, soy, eggs, coconut, wheat and fish.

  • Who creates Nurture Life meals and how are they prepared?

    Nurture Life’s vice president of culinary operations, a seasoned, five-star chef, collaborates with our pediatric dietitian on every menu to ensure meals meet the changing nutritional needs of growing kids while introducing them to new flavors and textures. All ingredients are sourced from the best farmers and purveyors, and meals are prepared, cooked and packaged in our commercial kitchen in the heart of Chicago. Meals are shipped cold, never frozen, directly to your door.

  • What do Nurture Life meals consist of?

    Nurture Life meals use only the best ingredients and highest quality produce, meats and fish. Organic whenever possible, all meals are created by our team of chefs and pediatric dietitian to ensure children are receiving meals that are both nutritious and delicious.

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