FAQ

General Questions
  • What is Nurture Life?

    Nurture Life is a subscription service that prepares fresh, wholesome, organic, ready-to-eat meals for babies, toddlers and kids and delivers them weekly, straight to your door.

  • How does Nurture Life work?

    Provide your kids’ ages and dietary preferences and our culinary team starts cooking up your weekly menu. Go with our Chef’s Choice menu or select your meals from our Seasonal and Favorites menus. Menus change weekly so that your kids can experience a variety of tastes to expand their palates. You can change your meals or skip weeks as long as it’s before the order cutoff date and time. A week’s worth of meals are delivered straight to your door in an insulated box to maintain freshness. If you’re not home when they’re delivered, meals stay chilled until you can put them in the refrigerator later that day. All our meals are made-to-order and arrive cold but never frozen. All meal labels include consume by dates. Meals are delivered ready-to-eat. When your kids are ready, just warm in your microwave or oven and serve. Meals include warming instructions and all meal labels include full ingredient lists. Click here to get started.

Getting Started
  • How do I sign up?

    Start by entering your zip code to confirm that we deliver to your area. If we do, you’ll be prompted to tell us about your kids’ ages and dietary preferences and proceed through the sign up process. If we are not delivering to your area yet, please enter your email address and we’ll let you know as soon as we are.

  • What meal plans do you offer?

    For Baby Stages 1, 2 and 3 we offer 8 and 14 meal per week plans. For Toddlers and Kids we offer 5 and 10 meal per week plans. Meals can be used interchangeably for lunch and/or dinner.

  • Does Nurture Life work for picky eaters?

    Many of our customers have children who they consider picky eaters. Nurture Life is a great way to expose picky eaters to new tastes to help expand their palates. If your child is a picky eater, we suggest starting with selections from our Favorites menu, which are our healthy versions of classic kids favorites. Then, we suggest gradually incorporating our seasonal meals to expose your child to a wider variety of flavors. We have worked with our pediatric dietitian to specifically develop some strategies and meals for picky eaters. Here is a link to some more information.

Meals and Meal Plans
  • Who creates Nurture Life meals?

    All Nurture Life meals are created by our culinary team in collaboration with our pediatric dietitian to ensure meals meet the changing nutritional needs of growing kids while introducing them to new flavors and textures. We create all of our meals based on the USDA MyPlate guidelines, consistently offering a wide variety produce, protein and starches. All ingredients are sourced from the best farmers and purveyors, and meals are prepared, cooked and packaged in our commercial kitchen in the heart of Chicago. Meals are shipped cold, never frozen, directly to your door.

  • Are your ingredients organic?

    All of our ingredients are organic whenever possible. We take great effort to partner with farmers and purveyors who provide organic ingredients. All of our meats are all-natural, antibiotic-free, no growth-enhancing drugs, vegetable-fed and animal welfare rated, we use fresh caught and sustainably farmed seafood with MSC, BAP or ASC certification, our produce is local, fresh and in-season whenever possible and our ancient, heirloom and whole grains are sourced from farmers who practice smart, soil-enriching farming practices.

  • How do I prepare Nurture Life meals once they arrive?

    Nurture Life meals are delivered ready-to-eat. Most meals are best served heated while others can be served cold. All meals that require heating can be heated in the microwave, oven or stovetop and include full heating instructions on the meal label.

  • Are your containers microwave and/or oven safe?

    For our baby meals, our jars and lids are not microwave and oven safe. If you are planning to heat, please transfer the purees or finger foods to a heat-safe container for warming. Always refer to the label on your jar for specific safe handling instructions.

     

    For our toddler and kids meals, trays and seals are microwavable, and we recommend piercing or gently breaking the seal before heating. Trays are oven safe up to 325 °F . For heating in the oven, remove the seal entirely and cover the meal with foil. Always refer to the label on your meal for specific safe handling instructions.

  • How long can I keep a Nurture Life meal in the refrigerator?

    Our meals stay fresh for 5-7 days depending on your delivery day. All our meals include consume by dates on the meal labels.

  • Can your meals be frozen?

    Our meals can be frozen for up to 90 days as long as it’s before the consume by date, which is stated on the meal label. To defrost, simply place in the refrigerator overnight to thaw. This may take anywhere from 18-24 hours for our toddler and kids meals and 12-18 hours for our baby meals.

  • Are Nurture Life meals safe to consume past their consume by date?

    All our meals are perishable and must be refrigerated immediately. Meals should not be consumed past their consume by date, which is stated on the meal label.

  • Do you offer vegetarian meals and meal plans?

    Yes! Our vegetarian meals are designed for lacto-ovo vegetarians or those who include egg, milk, cheese, yogurt and other milk and egg containing products in their diets. Our vegetarian meals do not contain any meat, poultry, seafood or fish. All of our vegetarian meals are indicated with a V.

     

    If you are already a customer and would like to change your child’s dietary preference to vegetarian, you can do so by doing the following:

    • Sign in to your account
    • Click Subscription Settings on the gray bar across the top of the screen
    • Click the dropdown menu under Dietary Preference
    • Select Veggie to set your child’s preference to vegetarian
  • What ingredients do you use in your vegetarian meals?

    We highlight a variety of protein-packed ingredients including eggs, tofu, legumes – beans, peas, lentils and other vegetable derived proteins such as seitan. Additionally, we include protein-dense whole grains such as farro, quinoa, millet and whole wheat pasta.

  • Do you offer vegan meals and meal plans?

    We do offer vegan options, but do not offer vegan meal plans at this time. Our vegan meals are designed for children who do not eat any animal proteins or products that come from animals such as milk, eggs, honey and gelatin. While we do offer vegan meals they are limited but we hope to expand these offerings in the future. All of our vegan meals are indicated with a VN.

  • What ingredients do you use in your vegan meals?

    Similar to our vegetarian meals, our vegan meals include a diverse variety of whole grains and plant proteins, however these meals do not include any animal derived ingredients.

  • Do you offer gluten-free options?

    We do offer gluten-free options. All gluten-free meals are tagged with a GF. Please note, while our gluten-free recipes are completely gluten-free and best practices are used when preparing all meals, our facility does process gluten and inadvertent cross-contamination may occur. If your child has a severe gluten allergy, Nurture Life may not be the right option for you. Please contact us if you have any questions about your specific needs.

  • What if my child has a food allergy?

    We recommend that you closely review meal descriptions and ingredients if your child has a food allergy. All our meals and meal labels include full ingredient lists.

     

    Please note that all of our meals are made in a facility free of peanuts, tree nuts (except coconut) and shellfish. The facility does contain coconut, dairy, eggs, fish, soy and wheat.

Managing My Subscription
  • How do I change my child’s meal plan?

    To change your child’s meal plan:

    • Sign in to your account
    • Go to  Subscription Settings
    • Click on the drop down for Subscription Type and choose the new meal plan
    • Click Save Plan Changes

    Please note that if you change a meal plan after you’ve made specific changes to your upcoming meals, all of your meal choices will reset to the Chef’s Choice menu for your newly selected plan.

  • What is the weekly cutoff date and time to change my meals or skip a week?

    The deadline to change your meals or skip a week is dependent on your delivery day. In your account, from the My Meals page, when you click on a week you will see the order cutoff date and time in the upper right hand side of your screen. You will also receive a reminder email three days prior to the order cutoff date and time each week reminding you to make changes or skip a week.

  • How can I change or add meals on your website?

    Sign in to your account and follow the steps below.

    • Click View / Edit next to the week you want to change. NurtureLife Change Meals
    • Click Change / Add for the child you want to change.NurtureLife change meals
    • Click – or x to remove meals. Click + to add meals. NurtureLife Change
    • Confirm your changes by clicking the Confirm Changes button at the bottom of the screen. View/Change Meals Step 4
  • How can I change or add meals on a mobile device?

    Sign in to your account and follow the steps below.

    • Click View / Edit next to the week you want to change.

    view edit meals button

    • To change or add meals, scroll to the bottom of your child’s meal selection and click Change or Add Meals.

    change meals button

    • Click – or + to change meals. Click the shopping cart after you have modified your meals.

    • Confirm your changes by clicking the Confirm Changes button at the bottom of the page.

    confirm changes buttons

  • How do I view my current and past orders?

    Sign in to your account and go to My Meals. From there you can view Upcoming Meals and Your Past Orders. Click on “View / Edit” to review Upcoming Meals. Click on “View Order” to view Past Orders.

  • Can I skip a week?

    Absolutely! Simply sign in to your account and go to My Meals. Select the week of Upcoming Meals that you’d like to skip and click on “Skip This Week.” If you have a Nurture Life subscription for more than one child you can skip a week for just one child. The deadline to skip a week is your weekly order cutoff date and time, which can be found in the upper right hand corner of your screen on all Upcoming Meals pages.

  • Can I pause my subscription?

    Yes. To pause your subscription, sign in to your account and click Subscription Settings in the gray banner across the top. Next, scroll down and click Pause for the child you’d like to pause. You can pause one or multiple children. You will be able to select the delivery day that you would like to resume your subscription. When your subscription resumes, we will send you an email reminding you that your subscription has resumed.

     

  • Can I add meals for any age?

    Yes! You can add meals from any age to your week’s order. Here’s how:

    • Go to My Meals and click on the week’s meals you’d like to add to your current order.

    upcoming meals page

    • Click the Change/Add button under Meals for Any Age.change or add meal button

     

    • Click on the + under the category of meals you’d like to select from. Click on the + again to add it to your week’s meals.

    confirm add mealsadd meal button

    • After you’ve finished adding meals, click Confirm Add Ons to complete your order. You should see a Success pop-up after confirming. Click OK to return to your week’s order page.

    confirm add on buttin

  • Can I rate my meals, mark them as favorites or add comments?

    If you’d like to remember which meals are your child’s favorites, you can rate your meals, mark a certain meal as a favorite or add comments by following these steps:

    • Sign in to your account
    • Click My Meals
    • Scroll down to Your Past Orders
    • Click View Order next to a delivery date that contains a meal that you want to comment on
    • You will see the meals you ordered that week, and will have the option to rate the meal, mark it as a favorite using the heart sign and write a comment
  • How do I cancel my Nurture Life subscription?

    Subscriptions can be canceled by contacting customer experience at support@nurturelife.com and/or 877.988.8851.

    You can re-subscribe at any time by signing in with your email address and password.

Managing My Account
  • How do I change my password?

    Sign in to your account then go to Account Settings and click on “Edit Info” under Email + Password. Enter a new password and select “Save Changes.”

  • How do I update my payment information?

    Sign in to your account then go to Account Settings and click on “Edit Info” under Payment. Then update your payment information and select “Save Changes.”

  • What kind of payments do you accept?

    We accept Visa, MasterCard, American Express and Discover. We do not accept personal checks or money orders.

  • Do you have a referral program?

    Yes! All Nurture Life customers have access to our Refer A Friend program. You can invite new families via email, Facebook and Twitter. To invite a new family to try Nurture Life, sign in to your account and click on Refer A Friend on the gray bar across the top of the screen. Then follow the steps to refer a friend. Your friends will receive $20 off their first order. For every new friend you invite who subscribes for one week or more you will receive a $20 credit towards your next order. You can earn an unlimited amount of credits.

     

    From the Refer A Friend section in your account, you will also be able to track your invites to see if your friends have claimed their Nurture Life subscription. If they haven’t, you can resend the invite to remind them to try us out.

Shipping and Delivery
  • How do I update my shipping address?

    You can update your default address or add a new address by going to your Account Settings and selecting “Edit Info” under Shipping Info. If you have special delivery instructions, such as “leave our box with the doorman,” please let us know in the Delivery Instructions field.

  • Can I have more than one shipping address on file?

    Yes, you can! To set up more than one shipping address:

    • Sign in to your account
    • Click Account Settings
    • Under Shipping Info, click Edit Info
    • At the bottom of the page, click Add a New Address
    • After entering your new address, you have the option of setting the new address as your default
  • When will my order arrive?

    Your order should arrive on the scheduled delivery day before 9pm. You will also receive an email notification with tracking information once your order has shipped.

     

  • What if I’m not home to receive my delivery?

    If you aren’t home to receive your delivery, our shipping provider will generally leave your package at your doorstep, with a doorman or in a packaging room, as applicable. Since our meals are packaged to remain cold for a minimum of 48 hours, they should remain cold and fresh until you return home and can place them in the refrigerator later that day.

     
    If you have special delivery instructions, such as “leave our box with the doorman,” please let us know by updating your delivery instructions. Sign in to your account, click on the Account Settings tab, scroll down to the Shipping Info section, click on the “Edit Info” button then enter in your Delivery Instructions.

  • Will my food stay fresh in transit?

    To keep your meals cold and fresh throughout their journey to your door, we use a thermal liner made of 100% recycled material and pack each box with non-toxic, non-hazardous gel packs. Our packages are designed to stay at or below 41 degrees until their arrival to you. As our meals are perishable, please place them in the refrigerator as soon as you receive them to ensure maximum freshness.

  • Are your meals shipped frozen?

    All of our meals are shipped cold on purpose, but never frozen.

  • Can I change my delivery day?

    We do offer multiple delivery day options depending on your zipcode. To find out which delivery days are available for your zipcode and to change your delivery day please contact us at support@nurturelife.com and/or 877.988.8851.

  • What is the cost of shipping?

    Our shipping charge is $6 per meal plan. If you have two or more meal plans the maximum shipping charge is $12.

Packaging and Recycling
  • Is your packaging recyclable?

    All of our packaging is recyclable except for the interior of our gel packs. To dispose of our gel packs, we recommend cutting them open, discarding the interior, which is non-toxic, non-hazardous, food safe gel, and recycling the exterior. Our gel packs can also be refrozen and reused.

  • What are your gel packs made of?

    The gel packs are made of water and sodium polyacrylate. They are non-toxic, non-hazardous and food safe.

  • Are your gel packs recyclable?

    The sleeve of the gel packs are recyclable but the interior gel is not. To dispose of the gel packs, please cut the sleeve and dispose of the interior gel in the trash and recycle the sleeve. If you do not wish to dispose of the gel packs, they can also be refrozen and reused.