General Questions
  • What is Nurture Life?

    Nurture Life is a subscription service that prepares wholesome, nutritious, ready-to-eat meals for babies, toddlers and kids and delivers them weekly, straight to your door.

  • How does Nurture Life work?

    Provide your kids’ ages and dietary preferences and our culinary team will start cooking up your weekly order. Go with our Chef’s Choice Menu or select your meals from our Seasonal and Favorites menus. Menus change weekly so that your kids can experience a variety of tastes to expand their palates. You can change your meals, skip weeks or pause your account as long as it’s before the order cutoff date and time. A week’s worth of meals are delivered straight to your door in an insulated box to maintain freshness. If you’re not home when they’re delivered, meals stay chilled until you can put them in the refrigerator later that day. All our meals are made-to-order and arrive cold but never frozen. Meals are delivered ready-to-eat. When your kids are ready, just warm in your microwave or oven and serve. All meal labels include heating instructions, use by dates and full ingredient lists. Click here to get started.

Getting Started
  • How do I sign up?

    Start by entering your zip code to confirm that we deliver to your area. If we do, you’ll be prompted to tell us about your kids’ ages and dietary preferences and proceed through the sign up process. If we are not delivering to your area yet, please enter your email address and we’ll let you know as soon as we are.

  • What meal plans do you offer?

    For Baby Stage 1, 2 and 3, we offer plans with 8 and 14 meals per week. For Toddlers and Kids, we offer plans with 5 and 10 meals per week. Meals can be used interchangeably for lunch and/or dinner.

  • How much do Nurture Life plans cost?

    Nurture Life meals are priced by stage / age, portion size and number of meals per week.

    Shipping is $6 per plan and a maximum of $12 for two or more plans.

  • Does Nurture Life work for picky eaters?

    Many of our customers have children who they consider picky eaters. Nurture Life is a great way to expose picky eaters to new tastes to help expand their palates. If your child is a picky eater, we suggest starting with selections from our Favorites Menu, which are our healthier versions of classic kids favorites. Then, we suggest gradually incorporating our seasonal meals to expose your child to a wider variety of flavors. We have worked with our pediatric dietitian to specifically develop some strategies and meals for picky eaters. Here is a link to some more information.

Meals and Meal Plans
  • Who creates Nurture Life meals?

    All Nurture Life meals are created by our culinary team in collaboration with our pediatric dietitian to ensure meals meet the changing nutritional needs of growing kids while introducing them to new flavors and textures. We create all of our meals based on the USDA MyPlate guidelines, consistently offering a wide variety produce, protein and starches. All ingredients are sourced from the best farmers and purveyors, and meals are prepared, cooked and packaged in our commercial kitchen in the heart of Chicago. Meals are shipped cold, never frozen, straight to your door.

  • Are your ingredients organic?

    All of our ingredients are organic whenever possible. We take great effort to partner with farmers and purveyors who provide organic ingredients. All of our meats are all-natural, antibiotic-free, no growth-enhancing drugs, vegetable-fed and animal-welfare rated, we use fresh caught and sustainably farmed seafood with MSC, BAP or ASC certification, our produce is local, fresh and in-season whenever possible and our ancient and heirloom whole grains and legumes are sourced from trusted purveyors to use in our globally-inspired meals.

  • How do I prepare Nurture Life meals once they arrive?

    Nurture Life meals are delivered ready-to-eat. Most meals are best served heated while others can be served cold. All meals that require heating can be heated in the microwave or oven and include full heating instructions on the meal label.

  • Are your containers microwave and/or oven safe?

    For our baby meals, our jars and lids are not microwave and oven safe. If you are planning to heat, please transfer the purees or finger foods to a heat-safe container for warming. Always refer to the label on your jar for specific safe handling instructions.

     

    For our toddler and kids meals, trays and seals are microwavable, and we recommend piercing or gently breaking the seal before heating. Trays are oven safe up to 325 °F . For heating in the oven, remove the seal entirely and cover the meal with foil. Always refer to the label on your meal for specific safe handling instructions.

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Managing My Subscription
  • How do I change my child’s meal plan?

    To change your child’s meal plan:

    • Sign in to your account
    • Go to  Subscription Settings
    • Click on the drop down for Subscription Type and choose the new meal plan
    • Click Save Plan Changes

    Please note that if you change a meal plan after you’ve made specific changes to your upcoming meals, all of your meal choices will reset to the Chef’s Choice menu for your newly selected plan.

  • What is the weekly cutoff date and time to change my meals or skip a week?

    The deadline to change your meals or skip a week is dependent on your delivery day. In your account, from the My Meals page, when you click on a week you will see the order cutoff date and time in the upper right hand side of your screen. You will also receive a reminder email three days prior to the order cutoff date and time each week reminding you to make changes or skip a week.

  • How can I change or add meals on your website?

    Sign in to your account and follow the steps below.

    • Click View / Edit next to the week you want to change. NurtureLife Change Meals
    • Click Change / Add for the child you want to change.NurtureLife change meals
    • Click – or x to remove meals. Click + to add meals.
    • Confirm your changes by clicking the Confirm Changes button at the bottom of the screen. View/Change Meals Step 4
  • How can I change or add meals on a mobile device?

    Sign in to your account and follow the steps below.

    • From the My Meals tab across the bottom, select the order you’d like to make changes to.

    • Click View / Edit.  

    • Select the plan you want to make changes to.

    • Click + or to add or remove meals.

    • Click the red CONFIRM button.

    • Review your order and click the green CONFIRM button.

    • You will then see a pop-up confirming your changes.

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Managing My Account
  • When will my card be charged?
    We process the charge immediately following the cutoff for your order which falls anywhere from 6-8 days prior to your delivery. The cutoff is specific to your delivery day and time zone. When logged in on a desktop the cutoff can be found at the top of your order summary. On a mobile device it is located on the My Meals page under the delivery date when clicked.
    On mobile
    On desktop
  • How do I change my password?

    Sign in to your account, then go to Account Settings and click on “Edit Info” under Email + Password. Enter a new password and select “Save Changes.”

  • How do I update my payment information?

    Sign in to your account, then go to Account Settings and click on “Edit Info” under Payment. Then update your payment information and select “Save Changes.”

  • What kinds of payment does Nurture Life accept?

    We accept Visa, MasterCard, American Express and Discover. We do not accept personal checks or money orders.

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Shipping and Delivery
  • How do I update my shipping address?

    You can update your default address or add a new address by going to your Account Settings and selecting “Edit Info” under Shipping Info. If you have special delivery instructions, such as “leave our box with the doorman,” please let us know in the Delivery Instructions field.

  • Can I have more than one shipping address on file?

    Yes, you can! To set up more than one shipping address:

    • Sign in to your account
    • Click Account Settings
    • Under Shipping Info, click Edit Info
    • At the bottom of the page, click Add a New Address
    • After entering your new address, you have the option of setting the new address as your default
  • When will my order arrive?

    Your order should arrive by 9pm on the specified delivery day of your order. You will also receive an email notification with tracking information once your order has shipped.

     

  • What if I’m not home to receive my delivery?

    If you aren’t home to receive your delivery, our shipping provider will generally leave your package at your doorstep, with a doorman or in a packaging room, as applicable. Since our meals are packaged to remain cold for a minimum of 48 hours, they should remain cold and fresh until you return home and can place them in the refrigerator later that day.

     
    If you have special delivery instructions, such as “leave our box with the doorman,” please let us know by updating your delivery instructions. Sign in to your account, click on the Account Settings tab, scroll down to the Shipping Info section, click on the “Edit Info” button then enter in your Delivery Instructions.

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Packaging and Recycling
  • Is your packaging recyclable?

    All of our packaging is recyclable except for the interior of our gel packs. To dispose of our gel packs, we recommend cutting them open, discarding the interior, which is a non-toxic, non-hazardous, food-safe gel, and recycling the exterior. Our gel packs can also be refrozen and reused.

  • What are your gel packs made of?

    The gel packs are made of water and sodium polyacrylate. They are non-toxic, non-hazardous and food-safe.

  • Are your gel packs recyclable?

    The sleeve of the gel packs are recyclable but the interior gel is not. To dispose of the gel packs, please cut the sleeve and dispose of the interior gel in the trash and recycle the sleeve. If you do not wish to dispose of the gel packs, they can also be refrozen and reused.

Designed by Pediatric Dietitians, Approved by Busy Parents

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